Terms & Conditions

Provider: AKAD

Address: Schonleutner strasse 5, 80995, Munich

Service area: Munich, Germany and surrounding areas

Phone: +49 160 5951419

Email: rides@akluxurylane.com

We provide pre-arranged private chauffeur services, including airport transfers, hourly chauffeur hire, long-distance journeys and full-day chauffeur bookings. All journeys are arranged in advance; we do not offer hailed street pickups.

Vehicles are operated by professional chauffeurs. The specific vehicle shown on the website is indicative; we may provide an equivalent or superior vehicle of the same class.

A booking submitted through the website, by phone, by WhatsApp or by email is a booking request. A binding contract is formed only once we confirm the booking in writing (email or messaging) or, for online payments, once payment has been received and the booking is confirmed by us.

The customer is responsible for providing accurate pickup and destination details, date, time, passenger count, luggage volume, flight number where applicable and a reachable phone number.

All prices displayed on the website are final gross prices in euro and already include 19% German VAT (Mehrwertsteuer).

Prices depend on the selected service, the booked duration, the route and the time of travel. Journeys starting between 00:00 and 06:59 are charged at the applicable night rate, which replaces the standard rate and is never added on top.

Journeys beyond our published service radius, full-day bookings and special requirements are quoted individually. Waiting time beyond the included allowance, additional stops, or changes requested during the journey may be charged additionally at the applicable rate.

PayPal / card: online payments are processed by PayPal. Card details are entered exclusively within PayPal's environment and are never received or stored by this website. Where the payment is not completed, the booking request remains unconfirmed until payment or an alternative arrangement is made.

Cash: payment can be made in cash directly to the chauffeur at the start or end of the journey, in euro. For cash bookings the payment status remains pending until the amount is received.

Cancellations should be made as early as possible by phone, WhatsApp or email using the booking reference.

Cancellations received at least 24 hours before the scheduled pickup are free of charge. Later cancellations, or cancellations after the chauffeur has already departed for the pickup, may be charged in full or in part to cover incurred costs, to the extent legally permissible.

If the passenger cannot be reached at the agreed pickup location after the included waiting time has elapsed, the booking is treated as a no-show and the agreed price may be charged in full.

Refunds of PayPal payments are processed back to the original payment method.

Passengers must be ready at the agreed pickup location and time, comply with statutory seat-belt and child-restraint requirements and follow the chauffeur's reasonable safety instructions.

Smoking, illegal substances and behaviour that endangers safety are not permitted in the vehicle. Excessive soiling or damage caused intentionally or negligently may be charged at cost.

Luggage and passenger numbers must not exceed the capacity of the booked vehicle class.

We provide a clean, roadworthy and insured vehicle of the booked class with a professional chauffeur, and make reasonable efforts to arrive punctually at the agreed pickup location.

Airport pickups include flight monitoring where a flight number has been provided, together with the included waiting time stated at booking.

Travel times are estimates. We are not responsible for delays caused by traffic, roadworks, weather, accidents, public authority instructions, strikes, flight delays or other events outside our reasonable control.

If a vehicle becomes unavailable at short notice, we will endeavour to provide a replacement vehicle of an equivalent or superior class or, where this is not possible, refund payments already received for the affected journey.

We are liable without limitation for damages arising from intent or gross negligence, for injury to life, body or health, and in all other cases where liability cannot be limited or excluded under German law.

In cases of slight negligence, liability is limited to the breach of material contractual obligations and to foreseeable damages typical of this type of contract. Liability for indirect or consequential losses, such as missed flights, appointments or connections, is excluded to the extent legally permissible.

Customers are responsible for their personal belongings. Items left in a vehicle will be stored where possible and returned by arrangement.

Personal data is processed in accordance with our Privacy Policy and the GDPR.

These Terms are governed by the law of the Federal Republic of Germany. Mandatory consumer protection provisions of the country in which a consumer has their habitual residence remain unaffected.

Where legally permissible, the place of jurisdiction is Munich, Germany.

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions is unaffected.